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Our offices and phone lines will be closed over the Easter bank holiday weekend, reopening on Tuesday 22 April at 9am.

Resolving consumer disputes
Total new contacts received 2012/13

122,589

These are people who contact us about their problems. Many haven't contacted the company about the complaint so we signpost them back to do so.
Complaints resolved 2012/13:

19,639

Complaints resolved
within six weeks:

90%

Approved by:
Ofgem
To handle complaints from energy customers under the terms of the Consumers, Estate Agents & Redress Act, 2007