Resolving consumer disputes
Total contacts received 2010/11
164,339
These are people who contact us about their problems. Many haven’t contacted the company about the complaint so we signpost them back to do so.
Total complaints resolved 2010/11
17,029
These are the problems which were within our terms of reference that we were able to resolve.
Top reason for communications complaint 2010/11
55% Customer Service
This includes mis-selling, lack of information, incorrect action, quality of services etc