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Resolving consumer disputes
Total new contacts received 2012/13

122,589

These are people who contact us about their problems. Many haven't contacted the company about the complaint so we signpost them back to do so.
Complaints resolved 2012/13:

19,639

Complaints resolved
within six weeks:

90%

Chosen by:
PRS for Music
The Performing Rights Society, to handle complaints from consumers about licensing and from its members.