Resolving consumer disputes
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Our services are free and easy to use - there is no need to pay someone to deal with us on your behalf - speak to us if you are at all unsure.
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Mr Glover waited, and waited, and waited for the deal to be completed on the purchase of his first house. His deposit had been saved, his mortgage agreed, the surveys completed, his furniture bought. It was an expensive purchase....
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This Valentine’s day the energy ombudsman has got together with the Poetry Society and poet Matt Harvey to call for more healthy relationships between customers and energy companies.
We can handle complaints about a range of issues.
Click here to see if your complaint is one we can help with
Total contacts received 2010/11
164,339
These are people who contact us about their problems. Many haven’t contacted the company about the complaint so we signpost them back to do so.
Total complaints resolved 2010/11
17,029
These are the problems which were within our terms of reference that we were able to resolve.
Top reason for communications complaint 2010/11
55% Customer Service
This includes mis-selling, lack of information, incorrect action, quality of services etc
