Addresses and phone numbers COMMUNICATIONS

Contact us

Christmas opening hours
Our contact centre will close on Friday 23 December at 3:00 pm and will open again at 9:00 am on Tuesday 3 January 2012. 

Please remember that there are rules about when we can accept a complaint.

 

 

Our on line forms are temporarily unavailable. We apologise for the inconvenience, please call us and speak to our enquiry team about your complaint. 

 

If you think that your complaint is one that we can handle, please try our online complaints tool. The easy to use tool will ask you some questions and tell you what to do next.  If it is the right time for us to accept your complaint then you can tell us about your complaint. If after looking through the website, you are unsure whether your complaint is one that we can handle please contact us

 

Email us using the on line enquiry form

 

Enquiry form

 

Phone us

Monday to Friday between 9am and 5pm

Phone:                        0330 440 1614 or 01925 430049

Fax:                            0330 440 1615 or 01925 430059

Textphone:                  0330 440 1600 or 01925 430886

 

We are pleased to take calls from those using RNID Typetalk Relay and TextDirect Services. If your first language is not English we can offer a telephone interpreter service.

Your call may be recorded for training or monitoring purposes. Ombudsman Services will only use your information to process your complaint or to improve service quality.

Write to us

Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

 

Email us

enquiries@os-communications.org

 

Research

We're conducting customer satisfaction research, for more details, including how to opt out visit http://ombudsman-services.org/research.html