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Addresses and phone numbers COPYRIGHT
Contact us
Please remember that there are rules about when we can accept a complaint.
Our on line forms are temporarily unavailable. We apologise for the inconvenience, please call us and speak to our enquiry team about your complaint.
If you think that your complaint is one that we can handle, please try our online complaints tool. The easy to use tool will ask you some questions and tell you what to do next. If it is the right time for us to accept your complaint then you can tell us about your complaint. If after looking through the website, you are unsure whether your complaint is one that we can handle please contact us.
Email us using the online enquiry form
Phone us
Monday to Friday between 9am and 5pm
Phone: 0330 440 1601 or 01925 532111
Fax: 0330 440 1602 or 01925 532112
Textphone: 0330 440 1600 or 01925 430886
We will usually be able to deal with phone queries on the spot – so phoning us may be quicker than using the online enquiry form or writing to us.
We are pleased to take calls from those using RNID Typetalk Relay and TextDirect Services. If your first language is not English we can offer a telephone interpreter service.
Your call may be recorded for training or monitoring purposes. Ombudsman Services will only use your information to process your complaint or to improve service quality.
Write to us
Ombudsman Services: Copyright licensing
PO Box 1124
Warrington
WA4 9GH
Email us
