Communications
About the Ombudsman
If you have a problem sorting out a complaint with a communications company, we may be able to help.
We are approved by Ofcom, the independent regulator and competition authority for the UK communications industries.
Our work meets the requirements of the Communications Act, 2003. This law means that domestic and small business customers of communications companies have the right to take certain complaints to the ombudsman if the company fails to resolve the problem.
Communications customers are not charged for using our service.
Our job is to investigate complaints fairly by listening to both sides of the story and looking at the facts. We will decide what action, if any, should be taken when you and a communications company can’t agree.
Is the service independent?
Yes. It is essential that we are independent from the communications industry, the regulator and from consumer groups so that people can trust us to be fair. It is a key role of the Board to make sure of this.
We are a member of The Ombudsman Association (formerly the British and Irish Ombudsman’s Association (BIOA) which recognises us as independent.
Our processes
For information about how we handle complaints, go to the Our processes page.
Quick guide to our services.
Download a quick guide to Ombudsman Services: Communications here.
Download a large print plain text version here.
