Complain now Energy
If you have a problem sorting out a complaint with an energy company we may be able to help.
There are rules about when we can help.
If you have already told the company about the problem but you are unsure whether it is the right time for us to become involved, or you don’t know what to do next click the button below. Our easy to use tool will ask you some questions and will advise you of your next steps.
If you are unsure, whether it is the right time for us to become involved, or do not know what to do next, try our easy to use tool. It will ask you some questions and tell you what to do next and there’s no need for you to give us any of your personal information.
From what you've told us so far, it appears that we may be able to consider your complaint.
What happens next?
You can tell us all about your complaint now; we have an easy to fill in web form. It will take around 10 minutes to complete. You must have a valid email address to use this method. We will need to know:
- some details about you
- the date that you first complained
- what you and the firm have done about the problem, and
- what you want as a resolution to the problem. If you are asking for an amount of money we need to know how you have arrived at the amount being requested.
or, if you don't have the time now, you can:
- visit our site later
- call us. We will complete the form for you and post you a copy
Putting things right
When we have all the information about your complaint, we will decide how best to handle it. If we propose a remedy that you're happy with, the company will be required to put this in place and we will make sure that this happens.