Complaints that we deal with

What we can and cannot do is set out in our terms of reference. These can be read on our website or we can supply a copy on request.

We are not able to help with complaints such as:

• Complaints about companies which have not signed up to our service.
• Complaints which we think would be better considered by the courts, arbitration services or another complaints procedure.
• Complaints that are already being dealt with by the courts or other complaints procedures.
• Complaints about employment or staff issues.
• Complaints that we consider to be malicious or unjustified.
• Disagreements between the companies which participate in our service.