Cookies on our website
We have placed cookies on your computer to ensure that we provide the best experience possible. If you would like to change your cookie settings please click below. Otherwise, we will assume that you are happy to receive our cookies.
Don't show this message again
change cookie settings

Contact us Energy

Contact us

The best way to contact us is by phoning us.

Phone: 0330 440 1624
Fax: 0330 440 1625
Textphone: 0330 440 1600

Our phone lines are open Monday to Friday from 9am until 5pm. We close at the weekends, on bank holidays and between Christmas and New Year.

Please note that 03 numbers, introduced by Ofcom, are an alternative to chargeable 08 numbers such as 0845. Calls to 03 numbers cost the same as, or less than, calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.

03 numbers, introduced by Ofcom are an alternative to chargeable 08 numbers like 0845. Calls to 03 numbers cost the same or less than calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package.
The rules will apply to calls from any type of line including mobile, fixed line or payph03 number03 numbers, introduced by Ofcom are an alternative to chargeable 08 numbers such as 0845. Calls to 03 numbers cost the same or less than calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.


If you need to write to us, you can do so using the following address:

Ombudsman Services: Energy
PO Box 966
Warrington
WA4 9DF 

Contact Form


Contact us - Energy

Maximum Allowed: 2000 characters.
If you have an existing case please include your reference number. If it is a new enquiry please tell us your preferred method of contact