Communications Complaint Form

Online complaint form

Consumer name and address
I am:
Title:
Full name:
Consumer address:
Please select your address:
Address Line 1:
Address Line 2:
Town / City:
County:
Postcode:
Look Up Address
Daytime contact number:
Alternative contact number:
Email address:
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Third party address
Are you the person who has experienced the problem:
Please tick here to confirm you have permission from the consumer.
(Please Note: You will need to submit written confirmation as part of your supporting documents)
Third party address:
Please Select your address:
Address Line 1:
Address Line 2:
Town / City:
County:
Postcode:
Look Up Address
Daytime contact number:
Alternative contact number:
Email address:
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Your complaint
Name of member company:


View list of member companies
Your account number:
Type of Service that you are complaining about:


Fixed (land-line) phone
Mobile phone
Broadband internet
Other
Date the problem first occured:
Date you first noticed the problem:
Date you first complained to the company:
Tell us about your complaint:
Please include details such as:
  • 1. What is your complaint about?
  • 2. What have you done to resolve the complaint so far?
  • 3. What has the company done to look into the complaint?
  • 4. What would you like done to put things right? If you want an amount of money, please explain how much and why.

Min 10 characters. Max 2000.
Supporting documents:
We will ask you to provide evidence to support your complaint. This might include:
  • Copies of letters to and from the company
  • Signed permission from the account holder if you're complaining for someone else
  • If you are a small business, we will need proof that you meet this criteria
Legal proceedings:
We will be unable to consider your complaint if there are any ongoing legal proceedings taking place.
Data Protection:
We comply with the Data Protection Act. The information on this form will be used by us to carry out our consideration of your complaint and, where appropriate, to offer a resolution.
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