Property Complaint Form

Online Complaint Form

Consumer name and address
I am:
Title:
Full name:
Consumer address:
Please select your address:
Address Line 1:
Address Line 2:
Town / City:
County:
Postcode:
Look Up Address
Daytime contact number:
Alternative contact number:
Email address:
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Third party address
Are you the person who has experienced the problem:
Please tick here to confirm you have permission from the consumer.
(Please Note: You will need to submit written confirmation as part of your supporting documents)
Third party address:
Please Select your address:
Address Line 1:
Address Line 2:
Town / City:
County:
Postcode:
Look Up Address
Daytime contact number:
Alternative contact number:
Email address:
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Your complaint
Name of member company:


View list of member companies
Reference with member company (if applicable):
Type of Service that you are complaining about:


Auction
Building and conditions survey
Homebuyer survey
Measurement survey
Mortgage valuation
Professional advice
Property management
Letting agent
Estate agent
Single survey
Valuation
Date the problem first occured:
Date you first noticed the problem:
Date you first complained to the company:
Tell us about your complaint:
Please include details such as:
  • 1. What is your complaint about?
  • 2. What have you done to resolve the complaint so far?
  • 3. What has the company done to look into the complaint?
  • 4. What would you like done to put things right? If you want an amount of money, please explain how much and why.
download an example (PDF)
Min 10 characters. Max 2000.
Supporting documents:
We will ask you to provide evidence to support your complaint. This might include:
  • Copies of letters or emails to and from the firm
  • Signed permission from the person who experienced the problem if you're complaining for someone else
  • Copies of reports and quotes for any work
  • Copies of other documents which will help us understand your complaint
Legal action:

We will be unable to consider your complaint if there is any ongoing legal action.  If you seek more than £25,000 to put things right, legal action may be more appropriate and we may not be able to help.

Data Protection:
We comply with the Data Protection Act. The information on this form will be used by us to carry out our consideration of your complaint and, where appropriate, to offer a resolution.
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