How to complain

You can make a complaint by simply clicking on the ‘Make a complaint’ button on this page.

Before you can use our service, the company you are complaining about must first be given the opportunity to sort out the dispute. Companies have eight weeks to do this.

You can use the service if you are a consumer or small business. A small business is one that spends less than £5,000 per year with the company or one that employs ten people or fewer.

Someone else can bring the complaint to us for you. We are happy to deal with them if you give permission in writing.

We also have a contact centre which can take your complaint and provide you with advice:

Phone:            0330 440 1614 or 01925 430049
Fax:                0330 440 1615 or 01925 430059
Textphone:      0330 440 1600 or 01925 430 886

Email:  enquiries@os-communications.org