How to complain

Before you can use our service, PRS for Music requires a complaint in writing.

If your complaint is about membership:

You can use our service if you are:

• a member of PRS for Music;
• someone who has approached PRS for Music to apply for membership; or
• someone who is representing a person who is in one of the situations above, who has permission in writing to make the complaint on their behalf.

You must have been in one of these situations when the problem you are complaining about began.

We can only look at complaints that started on or after 28 April 2010.  If your complaint started before this date you should contact PRS for Music to discuss your options.

The address is:

PRS Complaints
Member Services
29-33 Berners Street
London
W1T 3AB

If your complaint is about licensing:

You can come to us if you are a consumer and:

• you are a license holder with PRS for Music (the person who’s name is on the license);
• you have approached PRS for Music to apply for a license;
• you have been approached by PRS for Music with a view to issuing a license if required; or
• you have been approached by PRS for Music in relation to it protecting its rights.

The address is:

Customer Relations Manager
PRS for Music
Elwes House
19 Church Walk
Peterborough
Cambridgeshire PE1 2UZ

PRS for Music has complaints procedures set out in their code of practice.

You can make a complaint by simply clicking on the ‘Make a complaint’ button on this page.

Someone else can bring the complaint to us for you. We are happy to deal with them if you give them permission in writing.

We also have a contact centre which can take your complaint and provide you with advice.

Phone:             0330 440 1601 or 01925 532 111
Fax:                 0330 440 1602 or 01925 532 112
Textphone:       0330 440 1600 or 01925 430 886

Email: enquiries@os-cpl.org