How we handle complaints

It is usually best to contact us using our online enquiry form or make a complaint here:

Ombudsman Service: Communications complaint form

Ombudsman Service: Copyright Licensing complaint form

Ombudsman Service: Energy complaint form

Ombudsman Service: Property complaint form

We also have a contact centre which can take the complaint from the consumer and provide them with advice.

If the complaint is one that we can deal with and it is the right time for us to become involved we will begin our investigation process.

How we handle a complaint and the time it takes us to come up with a resolution depends on how complicated it is and how quickly we can get hold of all the relevant facts.