Resolving consumer disputes
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Data downloading and streaming is where we take information from the internet to use on our smart-phone or computer. This might be, for example, music, films or games.
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Music licensing organisation PPL has joined Ombudsman Services’ Copyright Licensing redress scheme. PPL licensees and members now have access to independent redress through Ombudsman Services
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The Newspaper Licensing Agency (NLA) has joined Ombudsman Services, now customers who buy an NLA licence have access to free independent redress.
We can handle complaints about
a range of issues.
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They are very professional and a good source of information.
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The Ombudsman’s feedback and outcomes have helped us pioneer new ways to work with our customers, giving us impartial conclusions and insight that we may not otherwise have had."
Total contacts received 2011/12
203,148
These are people who contact us about their problems. Many haven't contacted the company about the complaint so we signpost them back to do so.
Complaints resolved 2011/12:
18,273
Complaints resolved in six weeks:
90%
Chosen by:
RICS
The Royal Institution of Chartered Surveyors, to handle complaints about their members.
