Resolving consumer disputes
" They were very well trained and very clear. They understood the problem and dealt with it. "
" Complaints about network operators can be complex. We work with Ombudsman Services to share knowledge that helps its staff deal with these types of complaints."
Total contacts received 2011/12
These are people who contact us about their problems. Many haven't contacted the company about the complaint so we signpost them back to do so.
Complaints resolved 2011/12:
Complaints resolved in six weeks:
PRS for Music
The Performing Rights Society, to handle complaints from consumers about licensing and from its members.