Resolving consumer disputes
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Smartphones, suntan cream and sand, the damaging effects of using your mobile abroad. Click on the image or go below to find out more.
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Data downloading and streaming is where we take information from the internet to use on our smart-phone or computer. This might be, for example, music, films or games.
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Music licensing organisation PPL has joined Ombudsman Services’ Copyright Licensing redress scheme. PPL licensees and members now have access to independent redress through Ombudsman Services
Total contacts received 2011/12
203,148
These are people who contact us about their problems. Many haven't contacted the company about the complaint so we signpost them back to do so.
Complaints resolved 2011/12:
18,273
Complaints resolved in six weeks:
90%
Approved by:
Ofcom
To handle complaints from communications customers under the terms of the Communications Act, 2003
