Resolving consumer disputes
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Music licensing organisation PPL has joined Ombudsman Services’ Copyright Licensing redress scheme. PPL licensees and members now have access to independent redress through Ombudsman Services
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The Newspaper Licensing Agency (NLA) has joined Ombudsman Services, now customers who buy an NLA licence have access to free independent redress.
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More protection for tenants - Ombudsman Services welcomes the Government’s announced amendment to the Enterprise and Regulatory Reform Bill.
We can handle complaints about
a range of issues.
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They were very well trained and very clear. They understood the problem and dealt with it.
"
"
The Ombudsman’s feedback and outcomes have helped us pioneer new ways to work with our customers, giving us impartial conclusions and insight that we may not otherwise have had."
Total contacts received 2011/12
203,148
These are people who contact us about their problems. Many haven't contacted the company about the complaint so we signpost them back to do so.
Complaints resolved 2011/12:
18,273
Complaints resolved in six weeks:
90%
Approved by:
Ofcom
To handle complaints from communications customers under the terms of the Communications Act, 2003
