Resolving consumer disputes
" They were very well trained and very clear. They understood the problem and dealt with it. "
" The ombudsman helps us by capturing trends and highlighting complaint drivers, allowing us to take action. We feedback on the types of resolutions, to assist our complaint handling teams."
Total contacts received 2011/12
These are people who contact us about their problems. Many haven't contacted the company about the complaint so we signpost them back to do so.
Complaints resolved 2011/12:
Complaints resolved in six weeks:
The Royal Institution of Chartered Surveyors, to handle complaints about their members.