Resolving consumer disputes
" They were very well trained and very clear. They understood the problem and dealt with it. "
" The Ombudsman’s feedback and outcomes have helped us pioneer new ways to work with our customers, giving us impartial conclusions and insight that we may not otherwise have had."
Total contacts received 2011/12
These are people who contact us about their problems. Many haven't contacted the company about the complaint so we signpost them back to do so.
Complaints resolved 2011/12:
Complaints resolved in six weeks:
To handle complaints from communications customers under the terms of the Communications Act, 2003