Resolving consumer disputes
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Data downloading and streaming is where we take information from the internet to use on our smart-phone or computer. This might be, for example, music, films or games.
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Music licensing organisation PPL has joined Ombudsman Services’ Copyright Licensing redress scheme. PPL licensees and members now have access to independent redress through Ombudsman Services
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The Newspaper Licensing Agency (NLA) has joined Ombudsman Services, now customers who buy an NLA licence have access to free independent redress.
We can handle complaints about
a range of issues.
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They were very well trained and very clear. They understood the problem and dealt with it.
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Complaints about network operators can be complex. We work with Ombudsman Services to share knowledge that helps its staff deal with these types of complaints."
Total contacts received 2011/12
203,148
These are people who contact us about their problems. Many haven't contacted the company about the complaint so we signpost them back to do so.
Complaints resolved 2011/12:
18,273
Complaints resolved in six weeks:
90%
Approved by:
OFT
The Office of Fair Trading, as an estate agent redress scheme under the terms of the Consumers, Estate Agents and Redress Act, 2007
