Resolving consumer disputes
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Music licensing organisation PPL has joined Ombudsman Services’ Copyright Licensing redress scheme. PPL licensees and members now have access to independent redress through Ombudsman Services
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The Newspaper Licensing Agency (NLA) has joined Ombudsman Services, now customers who buy an NLA licence have access to free independent redress.
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More protection for tenants - Ombudsman Services welcomes the Government’s announced amendment to the Enterprise and Regulatory Reform Bill.
We can handle complaints about
a range of issues.
"
They were very well trained and very clear. They understood the problem and dealt with it.
"
"
The ombudsman helps us by capturing trends and highlighting complaint drivers, allowing us to take action. We feedback on the types of resolutions, to assist our complaint handling teams."
Total contacts received 2011/12
203,148
These are people who contact us about their problems. Many haven't contacted the company about the complaint so we signpost them back to do so.
Complaints resolved 2011/12:
18,273
Complaints resolved in six weeks:
90%
Chosen by:
RICS
The Royal Institution of Chartered Surveyors, to handle complaints about their members.
