Resolving consumer disputes
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Data downloading and streaming is where we take information from the internet to use on our smart-phone or computer. This might be, for example, music, films or games.
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Music licensing organisation PPL has joined Ombudsman Services’ Copyright Licensing redress scheme. PPL licensees and members now have access to independent redress through Ombudsman Services
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The Newspaper Licensing Agency (NLA) has joined Ombudsman Services, now customers who buy an NLA licence have access to free independent redress.
We can handle complaints about
a range of issues.
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They listened; they advised and were very fair.
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The ombudsman helps us by capturing trends and highlighting complaint drivers, allowing us to take action. We feedback on the types of resolutions, to assist our complaint handling teams."
Total contacts received 2011/12
203,148
These are people who contact us about their problems. Many haven't contacted the company about the complaint so we signpost them back to do so.
Complaints resolved 2011/12:
18,273
Complaints resolved in six weeks:
90%
Approved by:
Ofcom
To handle complaints from communications customers under the terms of the Communications Act, 2003
