Key figures about Ombudsman Services
Introducing Ombudsman Services
We were founded in 2002 to provide independent dispute resolution to the customers of public communications providers. Since then we have successfully resolved over 65,000 complaints
We currently run four schemes:
- Communications established 2003.
- Energy established 2006
- Property established 2007
- Copyright Licensing established 2009
We resolved over 18,000 complaints last year.
Our service is free to use for consumers. Our decisions are binding on the companies we handle complaints about.
On average, two thirds of consumers said that their confidence in dealing with the company had increased after dealing with Ombudsman Services
To read more facts and figures about Ombudsman Services, its people and the types of complaints we handle.