Cookies on our website
We have placed cookies on your computer to ensure that we provide the best experience possible. If you would like to change your cookie settings please click below. Otherwise, we will assume that you are happy to receive our cookies.
Don't show this message again
change cookie settings

Make a complaint COMMUNICATIONS

Make a complaint

 

If you have a problem sorting out a complaint with a communications company for example a fixed line, mobile, or broadband internet provider we may be able to help.

There are rules about when we can look at a complaint. If you have already told the company about the problem but you are unsure whether it is the right time for us to become involved, or do not know what to do next - click the button below. The easy to use tool will ask you some questions and tell you what to do next and there’s no need for you to give us any of your personal information.


Can we help with your complaint Complain now
Communications complaint

If you are unsure, whether it is the right time for us to become involved, or do not know what to do next, try our easy to use tool. It will ask you some questions and tell you what to do next and there’s no need for you to give us any of your personal information.

Is the company that you want to complain about in our list of participating companies?
Have you told the company that you have a complaint which needs to be resolved?
Has your complaint been ongoing for more than 8 weeks?
Has the company said it can do no more to help?
Thank you

From what you've told us so far, it appears that we may be able to consider your complaint.

What happens next?

You can tell us all about your complaint now; we have an easy to fill in web form. It will take around 10 minutes to complete. You must have a valid email address to use this method. We will need to know:

  • some details about you
  • the date that you first complained
  • what you and the firm have done about the problem, and
  • what you want as a resolution to the problem. If you are asking for an amount of money we need to know how you have arrived at the amount being requested.

or, if you don't have the time now, you can:

  • visit our site later
  • call us. We will complete the form for you and post you a copy

Putting things right

When we have all the information about your complaint, we will decide how best to handle it. If we propose a remedy that you're happy with, the company will be required to put this in place and we will make sure that this happens.

Please select...
Online Form
This will take approximately 10 minutes to complete. You will need an email address and contact number.
Call us
We will complete the form for you and post you a copy.