Make a complaint

If you are unsure, whether it is the right time for us to become involved, or do not know what to do next, try our easy to use tool. It will ask you some questions and tell you what to do next and there’s no need for you to give us any of your personal information.

From what you've told us so far, it appears that we may be able to consider your complaint.

What happens next?

To process a complaint, you can either:

• download and print off the below PDF form and post or email to us
• or call us. We will complete the form for you and post you a copy

Putting things right

When we have all the information about your complaint, we will decide how best to handle it. If we propose a remedy that you're happy with, the firm will be required to put this in place and we will make sure that this happens.

You can run through the form over the phone and we will send you a completed copy

You can save this form and email or post at a later date