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National press and media frequently approach Ombudsman Services, looking for consumers who want to share their positive experiences of getting their complaints resolved. If you are willing to share your experience with our press office, please let us know. Send an email to: firstname.lastname@example.org quoting your name and case reference number.
Advice and stories
You can see examples of the work we do to resolve complaints by looking at the relevant sector pages:
We work with the companies that join our service. We offer support and provide industry wide advice. Our aim is to share lessons learned and our experience of complaint handling to help companies improve service delivery and complaint handling for their customers. We issue quarterly sector specific newsletters to participating companies.
To read the newsletters Click here.
To find out more about how we work with companies to provide dispute resolution see our corporate brochure "Working with Ombudsman Services"
To read "Working with Ombudsman Services" Click here.
Annual reports and customer satisfaction research
To read annual reports Click here.
To read the research reports Click here.
If you are a member of the media you can contact us as follows:
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Phone: 07808 789548