Putting things right

If we find that the company has not acted correctly, we will recommend what it should do to put things right.

This may include:

• Some practical action
• An apology or explanation
• A financial award (there are limits to any award we can make*)

We may also recommend that the company makes changes to its procedures so that the same problem is less likely to happen again.

*Please read our terms of reference for details of the maximum award.

We are here to help

It is usually best to contact us using our online enquiry form.

We also have a contact centre which can take your complaint and provide you with advice. Please click on the contact us link in the navigation bar at the top of this screen for more details.