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Raise dispute
How we can help Banner

How we can help

If you're having issues with your energy supplier, energy broker, network operator, green deal or heat network supplier, we may be able to help resolve your dispute.

Energy Suppliers Square

Energy suppliers

Information for disputes with energy suppliers, including common issues we can support you with.

Energy Brokers Square

Energy brokers

Information on the scheme, our process and the energy brokers register.

Network Operators Square

Network operators

This page contains a list of the network operators signed up to our scheme, our process and relevant contact details. We can review disputes with network operators if there is a loss of service or problem with a connection or repair.

Green Deal Square

Green deal

We can review disputes with Green Deal providers if they're unable or unwilling to help if something goes wrong with a Green Deal plan.

Heat Networks Square

Heat Networks

This page contains more information, our process and a list of district heating suppliers registered to our scheme.

Can’t see what you’re looking for?

Did you know there are over 20 Ombudsman schemes in the UK? All investigating disputes in different sectors.

If you’re looking to raise a dispute in other areas such as travel, retail, insurance, employment, financial products or banking, then there are other organisations and Ombudsman schemes that may be able to help.

Find the right Ombudsman for me

Ready to raise your dispute with us?