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Supporting improvement

Supporting improvement

We work with the companies that join our service. We may offer one-to-one support or provide industry wide advice. We can help you to improve service delivery and improve complaint handling.

By participating with Ombudsman Services you show your customers that you take complaints seriously – it is a mark of quality.

Our dedicated relationship manager works with companies to discuss the complaints we handle from their customers, to provide feedback and support improvement.

The relationship manager can be reached by calling 01925 430872.

We also provide information to help companies on relevant issues.

Want to know more about the work we do? Sign up for our newsletters or send an email to 

General advice

Advice for Communications companies

Advice for Energy companies

Advice for Property companies

Participating companies logo

You can display the participating company’s logo, on your website, literature or stationery to show your customers' that you take complaints seriously – it is a mark of quality.