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How to complain
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What we can and cannot do
Putting things right
Useful downloads

Useful downloads COMMUNICATIONS

 

Useful downloads
We have provided a selection of documents that we think you may find useful.
If you are looking for something specific and you can not find it, please use the contact us form, let us know what you would like and we will do our best to provide it. If you require the information in a specific format, language or file type let us know.
Terms of reference
The Terms of Reference and Sector annex shown here are currently subject to review by the Board of The Ombudsman Service Ltd and are therefore shown in draft version for information purposes only, subject to formal approval.  It is intended that the Articles deal with the running and organisation of The Ombudsman Service Ltd and the Terms of Reference cover how the individual schemes run and operate.   
The Terms of Reference and Sector annex shown here are currently subject to review by the Board of The Ombudsman Service Ltd and are therefore shown in draft version for information purposes only, subject to formal approval.  It is intended that the Articles deal with the running and organisation of The Ombudsman Service Ltd and the Terms of Reference cover how the individual schemes run and operate.  
Performance figures 
We publish monthly performance figures. You can download the latest figures below ( at the top of the list). 
Annual Reports 
We publish our annual reports in July. You can view the latest reports below. Please contact literature@ombudsman-services.org for copies of previous year's reports. .
The Terms of Reference and Sector annex shown here are currently subject to review by the Board of The Ombudsman Service Ltd and are therefore shown in draft version for information purposes only, subject to formal approval.  It is intended that the Articles deal with the running and organisation of The Ombudsman Service Ltd and the Terms of Reference cover how the individual schemes run and operate.   

Useful downloads

We have provided a selection of documents that we think you may find useful. If you are looking for something specific and you can not find it, please use the enquiry form, let us know what you would like and we will do our best to provide it. If you require the information in a specific format, language or file type let us know.

Service guide

We've provided a plain English guide on how we resolve disputes. If you require the information in a specific format, language or file type let us know, call us or use the enquiry form.

Performance figures 

We publish monthly performance figures. You can download the latest figures below.

Annual reports 

We publish our annual reports in July. You can view the latest reports below. Please contact literature@ombudsman-services.org for copies of previous year's reports. 

Customer satisfaction research  

We publish our annual customer satisfaction research results in July. The research is carried out by an independent market research company. You can view the results below.


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