Useful downloads

We have provided a selection of documents that we think you may find useful. If you are looking for something specific and you can not find it, please use the enquiry form, let us know what you would like and we will do our best to provide it. If you require the information in a specific format, language or file type let us know.

Service guide

We have  provided a plain English guide on how we resolve disputes. If you require the information in a specific format, language or file type let us know, call us or use the enquiry form.

Performance figures 

We publish monthly performance figures. You can download the latest figures below.

Annual reports 

We publish our annual reports in July. You can view the latest reports below. Please contact literature@ombudsman-services.org for copies of previous year's reports. 

Customer satisfaction research

We publish our annual customer satisfaction research results in July.  The research is carried out by an independent market research company. You can view the results below.