When we can help

We can only help with complaints about participating companies. A list of these is available here.

Before you can use our service, the company you are complaining about must first be given the opportunity to sort out the dispute. Companies have eight weeks to do this.

Ombudsman Services: Communications resolves complaints from consumers about companies which provide communications services to the public. This includes phone and broadband companies.

We are approved by the Office of Communications (Ofcom), the UK communications industry regulator, under the Communications Act 2003 as an alternative dispute resolution service.

We are independent, meaning that we do not take sides and we make our decisions based on the facts. Consumers can use our services free of charge.

We are an alternative to the courts. If, when we have looked at your complaint, you are not happy with our decision you retain your right, to ask the courts to consider the complaint.

If the company you are complaining about has signed up to our service, it should display our logo on its website or on your bill.