Who else might be able to help?

Age UK
Advice for and about older people
www.ageuk.org.uk

Citizens Advice
www.adviceguide.org.uk

Citizens Advice Scotland
www.cas.org.uk

Direct.gov
Practical consumer advice
www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Energy-yourconsumerrights/index.htm  

Consumer Focus
Consumer Focus is the statutory consumer champion for England, Wales, Scotland and (for postal consumers) Northern Ireland.
www.consumerfocus.org.uk/get-advice/energy  

DIAL UK 

Advice for and about people with disabilities
www.dialuk.org.uk