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Response to Citizens Advice report on alternative dispute resolution in the UK

Chief Ombudsman Lewis Shand Smith comments on Citizens Advice's report on alternative dispute resolution - Confusion, gaps and overlaps
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Response to Ofgem back-billing proposal

Chief Ombudsman Lewis Shand Smith comments on Ofgem's new back-billing proposal.
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Energy complaints fall by a third in 2016

The total number of energy complaints dropped from around 5 million in 2015 to 3.5 million complaints in 2016 - the lowest point in three years.