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Ombudsman services releases findings of housing dialogue

Ombudsman Services has today released the findings of Building Balance, its major dialogue looking at how complaints should be handled in the housing sector in order to better protect consumers.
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Glide Utilities charges some customers too much for gas

Because of a mistake in calculating bills, Glide Utilities has charged some of its customers too much for their gas. For most customers the extra charges were £4 or less.
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Comment on Ofgem's Iresa announcement

This morning, Ofgem announced that it has banned Iresa from taking on new customers, increasing existing customers’ direct debits and asking them for one-off payments for up to three months until it resolves customer service issues.