If you have an unresolved complaint with your energy or communications provider, we may be able to help.
We resolve disputes between consumers and companies that are signed up to our scheme. Our service is free, impartial and simple to use.
There are a few things you need to do before submitting a complaint about your energy or communications provider.
When you first notice the issue, you should contact your provider to log a formal complaint.
You should wait between six to eight weeks for a resolution. This is to give your provider enough time to investigate your issue.
If you don't accept the company's final offer or you've waited longer than eight weeks you can start a complaint with us.
We review the evidence to find a fair resolution.
We base our decision on the evidence submitted by both parties . If you choose to accept our final resolution your supplier has 28 days to comply. Our resolutions are enforceable in court.
In 2017 we resolved 91,678 complaints across 500 companies in the energy and communications sector.