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Complaints up to 5.3 million as Scottish consumers vote with their feet

Scottish consumers made 5.3 million complaints last year (up 4%) as a third say they’re more likely to take action against poor service, our latest Scottish CAM report reveals.
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Response to Citizens Advice report on alternative dispute resolution in the UK

Chief Ombudsman Lewis Shand Smith comments on Citizens Advice's report on alternative dispute resolution - Confusion, gaps and overlaps
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Response to Ofgem back-billing proposal

Chief Ombudsman Lewis Shand Smith comments on Ofgem's new back-billing proposal.