Ombudsman Services was named Contact Centre of the Year (over 100) at a gala dinner on 19 October 2017 that celebrates the outstanding achievements delivered by contact centre professionals across the North West.
The Call North West Contact Centre Awards recognise the talent and initiatives contact centre professional deliver to their customers throughout the year. 2017 has been an exceptional year for the industry, with advances in technology and this year’s entries reflected outstanding examples of businesses moving to next generation delivery, achieved through innovative business transformation and effective leadership strategies, all detailing the ability to embrace the ever changing customer service and support landscape.
Established in 2002, The Ombudsman Service Ltd is a not for profit private limited company which runs a number of discrete national ombudsman schemes across a wide range of sectors including energy, communications and property.
Commenting on what this award means for Ombudsman Services, Director of Operations Lyndy Geddes said:
“This is a truly fantastic achievement for Ombudsman Services. We are a people business, passionate about treating people well and putting things right where we find something has gone wrong with goods or services they have bought. Every day our people help those who come to us to get answers, resolutions and redress from suppliers.
“Right from the start of the complaint process, our efforts are focused on understanding what has gone wrong, how consumers feel and to manage their expectations about the help that we are in a position to give. We invest in our people so that we are continuously improving the customer experience. It's the first time we've entered a completion like this - and we won, which is a true testament to the hard work and dedication of all of our people.”
Also honoured at the ceremony were Aidan Halliwell, highly commended in the Ambassador of the Year category, and the Ombudsman Services’ Communications Team, highly commended Support Team of the Year.
The Call North West Contact Centre Awards began in 2005 and evolved through a need to recognise and celebrate creativity, innovation and those pushing the bounds of customer service excellence in the contact centre industry.
“Those involved in today’s contact centre industry are the leaders who are establishing tomorrow’s best practice and emphasising the importance of the consumer’s experience. Congratulations to Ombudsman Services on their fantastic success,” said Jane Thomas, Managing Director Call North West.