Annual reports

ADR entity reporting

As part of our ADR approval, under Schedule 5 of the Regulations, we are required to produce annual activity reports which are available here

Ombudsman Services annual reports

In accordance with the Ombudsman Association’s requirements to be open, transparent and accountable, the annual report has details about our performance, accounts and the complaints we have handled.

January to December 2016:


April to December 2015:

April 2014 to March 2015:

April 2013 to March 2014:

April 2012 to March 2013:

April 2011 to March 2012:

April 2010 to March 2011:

April 2009 to March 2010: