The impact of COVID-19 means some customers may experience delays in our service and we’d like to apologise if you're affected. We're working hard to ensure all cases are fully investigated and we'd like to thank you for your patience as we continue to adjust to these challenging times. You should Contact Us as soon as possible if your personal circumstances have changed or your services have been impacted.

Alternative Dispute Resolution [ADR]

As part of our ADR approval, under Schedule 5 of the Regulations, Ombudsman Services are required to produce annual activity reports which are available here: