If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a 'Supplier of Last Resort' to take over as your new supplier. Until that time we appreciate your patience and recommend you take a meter reading.

More information on our SoLR process is available here.

Alternative Dispute Resolution [ADR]

As part of our ADR approval, under Schedule 5 of the Regulations, Ombudsman Services are required to produce annual activity reports which are available here: