We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

Complaints data

Want to know more about the types and volumes of complaints we handle across the organisation? Get the latest complaints data here.

Complaints data

Consumers, participating companies, media and other organisations frequently ask about the types and volumes of complaints and enquiries that we handle. We share a range of figures in our annual report, including the total number of complaints we resolve and a breakdown by sector. We also publish quarterly statistics about the complaints we accept and resolve for the energy and communications sector.

We use cookies to give you the best experience. By continuing to use our website, you are consenting to the use of cookies as set out in our policy. Find out more