} Complaints data | Ombudsman Services

CORONAVIRUS: Please be aware that new and existing cases may now be affected as a result of the impact of coronavirus. Essential customer issues and emergency cases are now being prioritised, whilst others may need to be put on hold. Please bear with us and we will keep you updated. Thanks in advance for your understanding and patience. Read more

Complaints data

Want to know more about the types and volumes of complaints we handle across the organisation? Get the latest complaints data here.

Complaints data

Consumers, participating companies, media and other organisations frequently ask about the types and volumes of complaints and enquiries that we handle. We share a range of figures in our annual report, including the total number of complaints we resolve and a breakdown by sector. We also publish quarterly statistics about the complaints we accept and resolve for the energy and communications sector.