If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a 'Supplier of Last Resort' to take over as your new supplier. Until that time we appreciate your patience and recommend you take a meter reading.

More information on our SoLR process is available here.

Independent Assessor's report

The Independent Assessor investigates complaints raised about Ombudsman Services using the terms of reference provided by the board.

Independent Assessor's report.

Each year the Independent Assessor publishes a report into the service complaints that have been concluded.