The impact of COVID-19 means some customers may experience delays in our service and we’d like to apologise if you're affected. We're working hard to ensure all cases are fully investigated and we'd like to thank you for your patience as we continue to adjust to these challenging times. You should Contact Us as soon as possible if your personal circumstances have changed or your services have been impacted.

Independent Assessor's report

The Independent Assessor investigates complaints raised about Ombudsman Services using the terms of reference provided by the board.

Independent Assessor's report.

Each year the Independent Assessor publishes a report into the service complaints that have been concluded.