We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

Contact Us

Contact Ombudsman Services

Need to speak to us or want to pop something in the post?

Phone lines are open Monday to Friday 8am until 8pm and Saturday 9am until 1pm. We are closed on Sunday and Bank Holidays.

03 numbers, introduced by Ofcom, are an alternative to chargeable 08 numbers such as 0845. Calls to 03 numbers cost the same as, or less than, calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package.

These rules apply to calls from any type of line including mobile, fixed line or payphone.

Complaints about energy

Complaints about communications

For everything else click here

Purple Line

Registered address and offices:

Ombudsman Services, 3300 Daresbury Park, Daresbury, Warrington, WA4 4HS

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Media enquiries

For all media enquiries please visit our media page

Please be polite to our colleagues

We understand that complaints can be emotive and customers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care to our employees and ask that users of our service are polite to our colleagues. We will not tolerate any abuse of our people. You can read more about this in our unacceptable actions policy