We know complaining isn’t easy, but we want to make sure it’s fair. We are approved to provide alternative dispute resolution across a range of sectors, so we might be able to help you.
We advise you to start your journey at our website because it’s been designed to deliver the most efficient, convenient and accessible experience possible. You can log and complete your complaint any time day or night. It provides services and support long after our call centre has closed.
There are a few things you need to do before submitting a complaint to us. Find out how it works and what you need to do.
Need to speak to us or want to pop something in the post...
Phone lines are open Monday to Friday 8am until 8pm and Saturday 9am until 1pm. We are closed on Sunday and Bank Holidays.
For copyright complaints, phone lines are open Monday to Friday from 9am until 5pm. We are closed at the weekends and on Bank Holidays.
03 numbers, introduced by Ofcom, are an alternative to chargeable 08 numbers such as 0845. Calls to 03 numbers cost the same as, or less than, calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package.
These rules apply to calls from any type of line including mobile, fixed line or payphone.
Post: Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU
Phone: 0330 440 1614
Post: Ombudsman Services: Energy, PO Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624
Ombudsman Services, 3300 Daresbury Park, Daresbury, Warrington, WA4 4HS
Are you a company that would like to join our scheme? To find out more about becoming a member of the Ombudsman Services click here
For all media enquiries please visit our media page
We understand that complaints can be emotive and customers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care to our employees and ask that users of our service are polite to our colleagues. We will not tolerate any abuse of our people. You can read more about this in our Unacceptable Actions Policy