If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a 'Supplier of Last Resort' to take over as your new supplier. Until that time we appreciate your patience and recommend you take a meter reading.

More information on our SoLR process is available here.

How we're regulated.

We’re members of:

The Ombudsman Association is a professional association for ombudsman schemes and complaint handlers, their staff and others interested in the work of independent complaint resolution. Find out more

NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Find out more...

We’re approved by a number of organisations:

Ofgem is the government regulator for the Gas and Electricity markets in in Great Britain and has approved Ombudsman Services to operate in the energy sector under the 2015 Alternative Dispute Resolution Regulations. Find out more

Ofcom is the regulator for the communications services that we use and rely on each day. They make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio. Ofcom has approved Ombudsman Service to operate in the communications sector under the 2015 Alternative Dispute Resolution Regulations. Find out more

The network of European Consumer Centres (ECC-Net) serves EU consumers shopping for goods and services on the European market, providing them with advice on their EU consumer rights and helping them with their disputes with traders in other EU countries. Find out more

The Chartered Trading Standards Institute (CTSI) is a professional association which represents trading standards professionals working in the UK and overseas in local authorities, business and consumer sectors and central government. CTSI has approved Ombudsman Services to operate in non-regulated sectors under the 2015 Alternative Dispute Resolution Regulations.

We're also appointed by:

  • The British Parking Association (BPA) to administer the Parking on Private Land Appeals (POPLA) service. Find out more.
  • Department of Energy and Climate Change (DECC) as the Green Deal Ombudsman. The UK government department responsible for policy on energy and climate change. Find out more.

ADR officials

Chief Ombudsman and Chief Executive, Matthew Vickers was appointed by the Board on a permanent basis after a rigorous process overseen by the Nominations Committee.

Matt delegates the handling of disputes to our investigation teams, overseen by a team of Ombudsmen. In total 203 ADR officials are in place to handle disputes received by Ombudsman Services.

All ADR officials are appointed on a permanent basis, following a robust assessment.