We'll explain everything including and how you might need our help.
To the everyday person, an ombudsman is someone who investigates complaints.
Our video explains everything you need to know about an ombudsman and what they do. There are different types of ombudsman. Ombudsman Services is one of these. What we do is help you resolve a complaint about an energy or communications provider in the UK.
Ombudsman Services are here to resolve complaints about energy and communications providers in the UK.
We’re not a watchdog or a regulator so we're not here to punish anyone. Our aim is to put consumers back into the position they were in before the issue occurred. We review the evidence from both parties to find a fair resolution.
We’re approved by Ofgem, the UK gas and electricity regulator to independently handle disputes between consumers and energy suppliers.
We’re approved by Ofcom, the UK communications regulator to independently handle disputes between consumers and communications providers.
We have more than 1450 communications and 450 energy providers signed up to our scheme.
You should have logged a formal complaint with your provider and engaged with them to resolve your issue. If after 8 weeks you do not have a resolution or received a deadlock letter you can contact us.
If we decide the supplier has made a mistake, or treated you unfairly, we’ll instruct it to take action to put its mistakes right. This could include: