The Ombudsman Services Ltd (OS) is committed to providing an accessible website.
This statement describes what we have already done to make our website accessible, what we intend to do to improve its accessibility and how we plan to maintain these standards.
Scope of this statement
This statement refers to the Ombudsman Services Ltd (OS) website launched in 2011:
The statement was last updated in November 2012
We support the use of web accessibility standards. Our approach is to meet as high as level as we can achieve. Where we are working towards requirements we will prioritise those that appear to have the most impact.
Our aim is to meet all priority 1 requirements of the W3C Web Content Accessibility Guidelines 2.0 (WCAG 2.0).
Meeting this standard is commonly known as Level A complianceWe also aim to meet as many priority 2 requirements of the WCAG 2.0 as possible. Meeting this standard is commonly known as Level AA compliance.
In commissioning new websites and maintaining the accessibility of existing sites, we aim to follow best practice guidelines using British standard BS 8878.
Previously we used the guidelines described in the British Standards Institution's Publicly Available Specification 78 (PAS 78), which has been superseded by BS8878During the development and live beta testing of this site we worked to address any level 1 and 2 checkpoints.
If you have any questions or feedback about the accessibility of the Ombudsman Services Ltd (OS) website, we would like to hear from you. You can contact the Ombudsman Services Ltd (OS) by clicking here