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Advice and stories Energy

Energy complaint advice and cases 

We publish advice and information to help energy consumers make their most of their gas or electricity supply and ensure they know what to do if they have a complaint. 

Energy case summaries

To help you understand more about the work of the energy ombudsman, we publish a selection of anonymous energy case summaries. These include an outline of the complaint, our review and the resolution.

Further advice or support

Further advice or support 
The Citizens Advice consumer service is a government funded service offering independent advice and information on energy issues. The service offers free, impartial advice about your rights, and the complaints process, and it can also refer consumers to bodies that are better able to assist if that’s needed.  You can call them on 03454 040506 or visit their website: www.citizensadvice.org.uk/energy
The Citizens Advice consumer service is a government-funded service offering independent advice and information on energy issues. The service offers free, impartial advice about consumer rights and the complaints process. You can call the service on 03454 040506 or visit www.citizensadvice.org.uk/energy