We work with thousands of companies.

If your energy or communications provider is signed up to our scheme, we can help you resolve your complaint.

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Logging a formal complaint.

You should log a formal complaint with your provider and wait for a resolution or a deadlock letter.

Escalating the complaint to us.

Once you've submitted your complaint to us we'll:

  • Review the evidence from both parties.
  • Suggest a fair resolution.
  • Ensure your provider complies to our resolution once you choose to accept it.

Ready to escalate your complaint to us?

Start your complaint

What can you expect from a resolution:

  • An apology.
  • An explanation of what went wrong.
  • A practical action to correct the problem.
  • A financial award (Subject to limit).
  • Recommendations to the company to avoid similar problems happening again.

What to do if you're not happy with our decision.

  • If you reject our final decision you'll be free to resolve your complaint by other methods, such as through the civil courts.