We work with thousands of companies.

If your energy or communications provider is signed up to our scheme, we can help you resolve your complaint.

What are you looking to do?

Check which providers are signed up to our scheme

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Browse our advice on solving your problem

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Find out which sectors we operate in

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Logging a formal complaint.

You should log a formal complaint with your provider and wait for a resolution or a deadlock letter.

Escalating the complaint to us.

Once you've submitted your complaint to us we'll:

Review the evidence from both parties.
Suggest a fair resolution.
Ensure your provider complies to our resolution once you choose to accept it.

Ready to escalate your complaint to us?

Start your complaint

What can you expect from a resolution:

An apology.
An explanation of what went wrong.
A practical action to correct the problem.
A financial award (Subject to limit).
Recommendations to the company to avoid similar problems happening again.

What to do if you're not happy with our decision.

If you reject our final decision you'll be free to resolve your complaint by other methods, such as through the civil courts.