Ombudsman Services (OS) covers the energy, communications and private parking sectors resolving over 150,000 complaints and appeals each year. With more than 400 colleagues and annual revenue of over £25m, OS is the largest multi-sector ombudsman in the UK.
OS is a purpose-led not-for-profit business with a mission to build trust and confidence by ensuring that businesses treat customers fairly. Providing a free service to consumers, the company is funded by participating companies through a combination of subscription and case fees.
People come to us once a company’s own complaint handling system has been exhausted. High-quality complaint handling and investigation is essential to find out if things have gone wrong and how to put things right. Using their own data and insight gathered from each case, OS works together with these businesses to improve customer service and business practice, not just for each company but across entire markets, helping to shape wider change and improvement for all consumers, not just those who come to the ombudsman.
The company works with some of the UK’s biggest brands and businesses. It also deals with a broad range of industry associations and is approved by Ofgem and Ofcom, key regulatory partners. When trust and fairness have never mattered more than they do now, OS is well placed to support consumer confidence, engagement and can help to create trusted and competitive businesses and markets for the future.
Future success at OS will increasingly focus on working collaboratively with companies, industry bodies and partners at a strategic level, utilising technology, data and insight to reduce consumer detriment and encourage cultural and behavioural change centred on consumer trust.
To do this, we are transforming our business and are looking for a number of new recruits in a variety of roles to join the team and help us shape the future. We want to hear from you if what we’re talking about excites you, you want to make a difference and you think you have what we are looking for.
Whilst your expertise is important, what’s crucial to the success of our journey is your character and ways of doing things.
The Ombudsman isn’t one of us, it’s all of us. For us to be successful it’s so important that we work together. We’ve all got different roles to do but we work to the same vision and the same set of values. We believe that high performance and meaningful impact will come not just from what we do but how we do it.
We believe wholeheartedly that living our values will help bring our vision to life:
When we push ourselves forward to ask the question why and trust each other to deliver we will stay ahead of the game
We are trusted to follow fair processes and make considered decisions, based on truths and built on trust
When we put people at the heart of our business, we will be approachable, trusted, helpful, and a human voice
When we aren’t held back by fear of mistakes we will thrive in an ever-changing environment and we will trust each other to bring our best to work
We support both professional and personal development through our training academy but also through a suite of other learning tools e.g. LinkedIn training.
We have many benefits including the following:
Ready to join our team? You can browse our latest jobs via our dedicated Careers Portal