Cookies on our website
We have placed cookies on your computer to ensure that we provide the best experience possible. If you would like to change your cookie settings please click below. Otherwise, we will assume that you are happy to receive our cookies.
Don't show this message again
change cookie settings


Consumer Action Monitor 2017

The fourth annual Consumer Action Monitor reveals growing disillusionment among consumers, and, for the first time, highlights the business cost of poor customer service.

Read More

Faulty gift advice for consumers

Faulty gift advice for consumers If your Christmas gift turns out to be faulty you have rights. Chief Ombudsman Lewis Shand Smith explains: “The Consumer Rights Act means consumers are better protected than ever before, but awareness of the law is...
Read More

National Consumer Week 2016

This year's National Consumer Week is about being switched on to consumer rights relating to faulty or unsafe electrical goods. Chief Ombudsman Lewis Shand Smith comments.

Read More

GB Energy Supply advice for complainants

We've published FAQs to help GB Energy Supply consumers who may have an unresolved complaint about the supplier.

Read More

Older energy customers vote with their feet - and switch

New research reveals more than three-quarters (78%) of the over-65s have switched energy supplier at some point. But a significant minority choose to ‘suffer in silence’ when they have a problem.

Read More

Co-operative Energy agrees to pay £1.8m - our response

Chief Ombudsman Lewis Shand Smith comments on the announcement that Co-operative Energy has agreed to pay £1.8m.

Read More

Response to Ofcom investigation of Vodafone

Chief Ombudsman Lewis Shand Smith comments on the annnouncement that Ofcom has fined Vodafone £4.6m.

Read More extends partnership until Dec 2019

We are pleased to announce the continuation of our successful partnership with, the UK’s leading provider of instant quotes for home moving services.

Read More

Students missing out by not knowing their rights

New research reveals students miss out on £262m a year because they do not know their rights. Find out more and access our free advice guide for students.

Read More

Ombudsman response to Ofgem's survey

Chief Ombudsman Lewis Shand Smith Comments on Ofgem’s survey on how suppliers handle complaints.

Read More

Rising fees stop complaints

Ombudsman Services' response to Registry Trust Limited data release

Read More

Domestic & General appoints ombudsman

Leading UK appliance care specialist Domestic & General has appointed Ombudsman Services to provide ADR to its customers.

Read More