The fourth annual Consumer Action Monitor reveals growing disillusionment among consumers, and, for the first time, highlights the business cost of poor customer service.
This year's National Consumer Week is about being switched on to consumer rights relating to faulty or unsafe electrical goods. Chief Ombudsman Lewis Shand Smith comments.
We've published FAQs to help GB Energy Supply consumers who may have an unresolved complaint about the supplier.
New research reveals more than three-quarters (78%) of the over-65s have switched energy supplier at some point. But a significant minority choose to ‘suffer in silence’ when they have a problem.
Chief Ombudsman Lewis Shand Smith comments on the announcement that Co-operative Energy has agreed to pay £1.8m.
Chief Ombudsman Lewis Shand Smith comments on the annnouncement that Ofcom has fined Vodafone £4.6m.
We are pleased to announce the continuation of our successful partnership with reallymoving.com, the UK’s leading provider of instant quotes for home moving services.
New research reveals students miss out on £262m a year because they do not know their rights. Find out more and access our free advice guide for students.
Leading UK appliance care specialist Domestic & General has appointed Ombudsman Services to provide ADR to its customers.