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News

Consumer Action Monitor 2017

The fourth annual Consumer Action Monitor reveals growing disillusionment among consumers, and, for the first time, highlights the business cost of poor customer service.

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Faulty gift advice for consumers

Faulty gift advice for consumers If your Christmas gift turns out to be faulty you have rights. Chief Ombudsman Lewis Shand Smith explains: “The Consumer Rights Act means consumers are better protected than ever before, but awareness of the law is...
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National Consumer Week 2016

This year's National Consumer Week is about being switched on to consumer rights relating to faulty or unsafe electrical goods. Chief Ombudsman Lewis Shand Smith comments.

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GB Energy Supply advice for complainants

We've published FAQs to help GB Energy Supply consumers who may have an unresolved complaint about the supplier.

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Older energy customers vote with their feet - and switch

New research reveals more than three-quarters (78%) of the over-65s have switched energy supplier at some point. But a significant minority choose to ‘suffer in silence’ when they have a problem.

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Co-operative Energy agrees to pay £1.8m - our response

Chief Ombudsman Lewis Shand Smith comments on the announcement that Co-operative Energy has agreed to pay £1.8m.

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Response to Ofcom investigation of Vodafone

Chief Ombudsman Lewis Shand Smith comments on the annnouncement that Ofcom has fined Vodafone £4.6m.

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reallymoving.com extends partnership until Dec 2019


We are pleased to announce the continuation of our successful partnership with reallymoving.com, the UK’s leading provider of instant quotes for home moving services.

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Students missing out by not knowing their rights

New research reveals students miss out on £262m a year because they do not know their rights. Find out more and access our free advice guide for students.

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Ombudsman response to Ofgem's survey

Chief Ombudsman Lewis Shand Smith Comments on Ofgem’s survey on how suppliers handle complaints.

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Rising fees stop complaints

Ombudsman Services' response to Registry Trust Limited data release

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Domestic & General appoints ombudsman

Leading UK appliance care specialist Domestic & General has appointed Ombudsman Services to provide ADR to its customers.

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