Chief Ombudsman Lewis Shand Smith welcomes Ofgem's approach to the remedies the Competition and Market Authority has recommended.
Commenting on the Citizens Advice report, Energising homeowners: Research into consumer decision-making on energy efficiency improvements, Chief Ombudsman Lewis Shand Smith says...
Ombudsman Services has appointed a new chair and three non-executive directors to its board of directors.
We're at the Overgate Shopping Centre in Dundee on Thursday 30 June and Friday 1 July between 9am and 5pm. Dundee City Council's Trusted Traders team will be joining us.
To mark World Consumer Rights Day experts from Queen Margaret University have published a new research report highlighting the value of ombudsman schemes in helping consumers realise their rights.
52 million complaints about products and services were made last year. Complaints taken to ombudsman schemes more than double those taken to small claims court.
New Look has appointed Ombudsman Services to provide a bespoke Alternative Dispute Resolution (ADR) scheme for its customers.
We have been contracted to provide an alternative dispute resolution scheme for providers registered with the Federation of Communication Services (FCS).
We are now providing a complaints handling scheme for members of the Internet Services Providers’ Association and the Internet Telephony Services Providers’ Association