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News

Ombudsman response to Ofgem's announcement

Chief Ombudsman Lewis Shand Smith welcomes Ofgem's approach to the remedies the Competition and Market Authority has recommended.

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Citizens Advice report, Energising homeowners:

Commenting on the Citizens Advice report, Energising homeowners: Research into consumer decision-making on energy efficiency improvements, Chief Ombudsman Lewis Shand Smith says...

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New chair and non executive directors appointed

 

Ombudsman Services has appointed a new chair and three non-executive directors to its board of directors.

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Response to CMA final report into energy market

Chief Ombudsman Lewis Shand Smith comments on the CMA final report into the GB energy market.

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Ombudsman Services roadshow

We're at the Overgate Shopping Centre in Dundee on Thursday 30 June and Friday 1 July between 9am and 5pm. Dundee City Council's Trusted Traders team will be joining us.

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Response to Ofgem announcement

Chief Ombudsman Lewis Shand Smith comments on Ofgem's investigation into Scottish Power.

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University experts call for consumer rights to be taken seriously

 

To mark World Consumer Rights Day experts from Queen Margaret University have published a new research report highlighting the value of ombudsman schemes in helping consumers realise their rights.

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2015 complaints top 50 million

52 million complaints about products and services were made last year
Court fee increase sees consumers seek redress through non-judicial routes
Complaints taken to ombudsmen more than double those taken to small claims court

52 million complaints about products and services were made last year. Complaints taken to ombudsman schemes more than double those taken to small claims court.

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New Look appoints Ombudsman Services to handle complaints

 

New Look has appointed Ombudsman Services to provide a bespoke Alternative Dispute Resolution (ADR) scheme for its customers.

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Energy complaints up 23%


Energy complaints have increased to 65,168 in 2015 compared to 52,937 in 2014.

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FCS appoints Ombudsman Services


We have been contracted to provide an alternative dispute resolution scheme for providers registered with the Federation of Communication Services (FCS).

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ISPA and ITSPA appoint Ombudsman Services

We are now providing a complaints handling scheme for members of the Internet Services Providers’ Association and the Internet Telephony Services Providers’ Association

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