The Solicitors Regulation Authority (SRA) has appointed Ombudsman Services to act as the independent review service for complaints about its organisation.
Advice about what to do if one of your Black Friday purchases turns out to be faulty or you have a problem with a retailer.
Close to a million older people are not complaining when they get poor service from their energy supplier. In conjunction with Age UK, we've published a 'Know your energy rights' guide to help.
Over 1.3 million students living away from home in Britain have been left out of pocket – to the tune of £335M – because they do not understand their consumer rights.
Ofgem approves Ombudsman Services: Energy
New legislation requires all redress providers to be approved.
People in Scotland are less likely to complain about a product or services than those in the rest of the UK.
Double Glazing & Conservatory Ombudsman Scheme (DGCOS), Home Insulation & Energy Systems (HIES) contractors scheme and Referenceline join Ombudsman Services.
We have been approved by the Gambling Commission to provide ADR services in the areas for which the commission has regulatory responsibility or oversight.
Ombudsman Services has today announced that it is certified by Powys County Council to operate as an approved alternative dispute resolution (ADR) body providing estate agents redress scheme.
Multi-country study reveals Britons are now more likely to complain about service than Americans. New service for UK consumer complaints goes live today at www.consumer-ombudsman.org.