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News

We've been appointed by the SRA


The Solicitors Regulation Authority (SRA) has appointed Ombudsman Services to act as the independent review service for complaints about its organisation.

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Black Friday - advice for consumers

Advice about what to do if one of your Black Friday purchases turns out to be faulty or you have a problem with a retailer.

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Q3 data on energy complaints by supplier

13,212 energy complaints made from July-September, with 12,358 resolved.

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Many older people are suffering in silence

Close to a million older people are not complaining when they get poor service from their energy supplier. In conjunction with Age UK, we've published a 'Know your energy rights' guide to help.

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Communications complaints up by a third in three years

 

15,542 complaints about communications providers in 2015 to-date. Complaints up 5% year on year.

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British students lose out on over £335m per year by not knowing their rights


Over 1.3 million students living away from home in Britain have been left out of pocket – to the tune of £335M – because they do not understand their consumer rights.

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Ofgem approves Ombudsman Services: Energy

Ofgem approves Ombudsman Services: Energy

New legislation requires all redress providers to be approved. 

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Scots less likely to complain than rest of the UK

 

People in Scotland are less likely to complain about a product or services than those in the rest of the UK.

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We expand our home improvement sector

Double Glazing & Conservatory Ombudsman Scheme (DGCOS), Home Insulation & Energy Systems (HIES) contractors scheme and Referenceline join Ombudsman Services.

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Gambling Commission approval

We have been approved by the Gambling Commission to provide ADR services in the areas for which the commission has regulatory responsibility or oversight.

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Certified to operate estate agency redress scheme

Ombudsman Services has today announced that it is certified by Powys County Council to operate as an approved alternative dispute resolution (ADR) body providing estate agents redress scheme.

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Revealed: Britain really is a nation of complainers

Multi-country study reveals Britons are now more likely to complain about service than Americans. New service for UK consumer complaints goes live today at www.consumer-ombudsman.org. 

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