Ombudsman Services publishes energy complaints data for June
35,309 complaints received in 2015 to-date, but complaints decreased throughout Q2 2015
npower agreement with Ofgem on Ombudsman complaints
From today (21 July) npower will offer support for approximately 1,000 customers whose Energy Ombudsman complaint has taken longer than the required 28 days to finally resolve.
Ofcom certifies Ombudsman Services
Ombudsman Services has today announced that it has been successful in obtaining certification Ofcom the independent regulator and competition authority for the UK communications industries.
Scottish Trusted Traders – the endorsement scheme for traders who provide home improvements and repairs, or vehicle repairs and servicing, including plumbers, electricians, decorators and garages - has joined Ombudsman Services.
The energy market has today been encouraged to offer greater support to those customers who want to switch and we welcome this news. We know that one in 10 (11%) energy complaints last year related to transfers, so it is crucial that if switching is encouraged, that energy companies do more to make this an easy process.
CMA investigation into energy market
The Competition and Markets Authority (CMA) has today published its provisional findings after a year-long investigation into the energy market.
Our 2014/15 annual report is now available to download from our website. We have published one core report and 10 sector reports.
Ombudsman Services is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
Read our response to the advice issued by the Committee of Advertising Practice regarding including VAT in ads.
Read our response to the announcement about the increase in the fees charged to register a claim in the civil courts.