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News

Response to Scottish Power sales ban

Read our response to Ofgem's announcement about imposing a sales ban on ScottishPower.

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Energy complaints for January reach record levels

 

Complaints recorded in January 2015 highest on record, up 93% on January 2014. 6,776 complaints in total – almost double for the same month in 2014.

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Response to the CMAs statement on the energy market investigation

 

Response to the Competition and Markets Auhority's statement on the energy market investigation.

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More Brits taking action against poor service

 

Customer complaints almost double to reach 66 million. Retailers most complained about sector.

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Ombudsman Services announces executive appointment

 

Ombudsman Services is pleased to announce the appointment of Dr Matthew Vickers as Deputy Chief Ombudsman.

 

 

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Energy complaints up 191% on last year

 

A record total of 52,308 complaints were made to Ombudsman Services: Energy during 2014, an all time high – almost tripling the number recorded during 2013 (17,960).

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Gadget gifting threatens Christmas connectivity

 

Brits to give millions of internet-enabled gadgets this Christmas, creating an unprecedented demand for broadband and mobile data.

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November energy complaints up 182% on last year

 

Complaints made during November represent a 182% increase on the same period last year.

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Ombudsman Services welcomes BIS report on ADR

The Department for Business innovation & Skills (BIS) clarifies how it will implement recent EU legislation on Alternative Dispute Resolution (ADR).

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October energy complaints second highest on record

 

5,011 complaints were made to Ombudsman Services: Energy during October 2014, the body’s second-highest number recorded in a single month.

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Students 'powerless' against landlords and utilities suppliers

 

1.7 million students complain of problems with accommodation or utilities supplier. Ombudsman Services realeases free 'Know Your Rights' guide via social media. 

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