Expelled property firms

When a property firm joins our scheme, it agrees to meet certain criteria. This includes agreeing to fulfil its obligation to pay subscription or case fees and implementing any remedies we may require. If a firm fails to meet these obligations they are expelled from our Ombudsman Services: Property scheme. 

Registration for residential sales redress is required throughout the UK. Registration for lettings and managing agents is only required in England. Without necessary registration to a redress scheme, these agents cannot trade legally. Although there are two other schemes which agents can register with, if an agent has been expelled from one scheme they will not be accepted by another scheme, unless all outstanding obligations are fulfilled. Below is a list of the agents we have expelled from our scheme.

Company name

Trading name



Date of expulsion

Access London Limited Access London Limited

17 Plumbers Row,
Unit D,
Upper Ground Floor,

E1 1EQ 22/11/17

Cailean Property

Cailean Property

2/4 Bonnar Street, Dunfermline,

KY12 7JQ 22/11/17

 Altavon Luton Ltd

 Altavon Luton Ltd/Altavon Estate Agents  25 George Street, Luton, Bedfordshire,   LU1 2AF  21/05/18