We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

Complain Now

Ready for us to review your complaint? Search for your provider here and fill in a few details to begin the process.

Which provider do you have an issue with?

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We’ll assess if we can deal with your complaint.

We have a set of rules that govern the complaints we can and cannot accept for review. Once you submit your details we’ll use these rules to assess your complaint to see if we can help.

You can take a look at the energy terms of reference (which also covers Networks) or the communications terms of reference. for more detail.

When can I complain to Ombudsman Services?

How do I create and submit a complaint via the website?

Types of complaints we can review.

We resolve complaints about all sorts of things, such as:

  • Billing.

  • Customer service.

  • Installations / delays.

  • Switching suppliers.

  • Loss of service.

  • Sales.

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Types of complaints we can't review.

We aim to help as many people as we can, but there are some circumstances when we will not be able to review a complaint, such as:

  • The complaint occurred before the provider signed up to our scheme.

  • A court or another independent body has already reviewed the complaint.

  • A court or another organisation is in the process of considering your complaint.

  • Your issue needs to be considered by a court, regulator or other independent body.

  • A complaint has been raised to deliberately cause inconvenience to a company.

  • A complaint with no real merit or value which has no prospect of succeeding.1