If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a 'Supplier of Last Resort' to take over as your new supplier. Until that time we appreciate your patience and recommend you take a meter reading.

More information on our SoLR process is available here.

Welcome to Ombudsman Services

We know complaining isn't easy, so we make sure it's fair.

What is Ombudsman Services?

We’re approved to review complaints across a range of sectors including energy and communications. We can also handle matters regarding non-regulated sectors such as parking on private land appeals (POPLA).

We’re not a watchdog or a regulator so we're not here to punish anyone. Our aim is to put consumers back into the position they were in before the issue occurred. We review the evidence from both parties to find a fair resolution.

Find out more about what we do and how it works here

Our service is impartial, simple to use and free for consumers.

Complaining about your energy supplier.

We’re approved by Ofgem, the UK gas and electricity regulator to independently handle disputes between consumers and energy suppliers.

Find out more

Complaining about your communications provider.

We’re approved by Ofcom, the UK communications regulator to independently handle disputes between consumers and communications providers.

Find out more

We have been appointed by the British Parking Association (BPA) to resolve complaints about parking on private lands appeals (POPLA).

Find out more

POPLA logo

See the other sectors we’re approved to work in

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If we can't help.

People often contact us about things we unfortunately cannot help with. Our additional help and support page lists other organisations that may be able to help, or give you the advice and support you need.

Find out more

Other organistaions