We know complaining isn't easy, so we make sure it's fair.
We’re approved to review complaints across a range of sectors including energy and communications. We can also handle matters regarding non-regulated sectors such as copyright home improvement and parking on private land appeals (POPLA).
We’re not a watchdog or a regulator so we're not here to punish anyone. Our aim is to put consumers back into the position they were in before the issue occurred. We review the evidence from both parties to find a fair resolution.
Find out more about what we do and how it works here
Our service is impartial, simple to use and free for consumers.
We’re approved by Ofgem, the UK gas and electricity regulator to independently handle disputes between consumers and energy suppliers.
We’re approved by Ofcom, the UK communications regulator to independently handle disputes between consumers and communications providers.
We have been appointed by the British Parking Association (BPA) to resolve complaints about parking on private lands appeals (POPLA).
People often contact us about things we unfortunately cannot help with. Our additional help and support page lists other organisations that may be able to help, or give you the advice and support you need.