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Contact us Communications

Contact us

We are currently experiencing higher than expected demand for our service which has caused an increase in our usual case handling time of six to eight weeks. We anticipate cases will be resolved within 10 to 12 weeks of receipt of supporting information from both parties. We apologise for any inconvenience this may cause.

The best way to contact us is by phoning us.

Phone: 0330 440 1614
Fax: 0330 440 1615
Textphone: 0330 440 1600

Our phone lines are open Monday to Friday from 9am until 5pm. We close at the weekends, on bank holidays and between Christmas and New Year.

03 numbers, introduced by Ofcom are an alternative to chargeable 08 numbers such as 0845. Calls to 03 numbers cost the same or less than calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.

If you need to write to us, you can do so using the following address:

Ombudsman Services: Communications
PO Box 730



Alternatively you can email us or complete our online contact form.


Contact Form

Contact us - Communications

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if you have an existing case please include your reference number. If it is a new enquiry please tell us your preferred method of contact