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Contact us Communications

Contact Ombudsman Services: Communications

Contact us

By phone

The best way to contact us is by phoning us:

  • 0330 440 1614 (phone)
  • 0330 440 1615 (fax)
  • 0330 440 1600 (textphone)

Our communications phone lines are open Monday to Friday 9am until 6pm and Saturday 9am until 1pm. We are closed on bank holidays. 03 numbers, introduced by Ofcom are an alternative to chargeable 08 numbers such as 0845. Calls to 03 numbers cost the same or less than calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone

By post

Ombudsman Services: Communications
PO Box 730


By email 


Contact Form

Contact us - Communications

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if you have an existing case please include your reference number. If it is a new enquiry please tell us your preferred method of contact