Contact us Energy
Please note that we are currently experiencing a high call volume. We politely request your patience and understanding at this time.
The best way to contact us is by phoning us.
Phone: 0330 440 1624
Fax: 0330 440 1625
Textphone: 0330 440 1600
Our phone lines are open Monday to Friday from 9am until 5pm. We close at the weekends, on bank holidays and between Christmas and New Year.
03 numbers, introduced by Ofcom, are an alternative to chargeable 08 numbers such as 0845. Calls to 03 numbers cost the same as, or less than, calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.
If you need to write to us, you can do so using the following address:
Ombudsman Services: Energy
PO Box 966
Alternatively you can email us or complete our online contact form.