About the Ombudsman
Our job is to resolve complaints about bodies that either own or administer, on behalf of third parties, the licensing of copyright materials. These are called Collective Management Organisations or collecting societies.
If you have a problem sorting out a complaint about a Collective Management Organisation we may be able to help.
Our job is to investigate complaints fairly by listening to both sides of the story and looking at the facts. We will decide what action, if any, should be taken when you and the Collective Management Organisation can’t agree.
Consumers are not charged for using our services.
If you would like to know more about the ways we will work with you and the company to resolve your complaint, click here to read the How we work page of our website. It will open in a new window.
Is the service independent?
Yes. It is essential that we are independent from the copyright licensing industry, regulators and from consumer groups so that people can trust us to be fair. It is a key role of the Board to make sure of this.
Click here to visit the Ombudsman Association's website.
Quick guide to our service
Download a quick guide to Ombudsman Services: Copyright here.
Download a large print plain text version here.