The impact of COVID-19 means some customers may experience delays in our service and we’d like to apologise if you're affected. We're working hard to ensure all cases are fully investigated and we'd like to thank you for your patience as we continue to adjust to these challenging times. You should Contact Us as soon as possible if your personal circumstances have changed or your services have been impacted.

How can we help?

Browse the topics below to find out more about our services and how we can help you.

Frequently Asked Questions

Technical Support

Online portal issues, uploading evidence and resetting passwords

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About us

Find out more about Ombudsman Services and the work we do

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Accessibility & Contact

Find out who you need to speak to about your specific complaint

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Complaints Process

Find out more about who can complain and the full complaints process

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The Energy Sector

Common issues from the Energy sector such as Smart Meters & Feed in Tariffs

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Using our Service

Find out about how we operate, bill payments and our complaints criteria

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Helpful Videos

Browse our video library to find out more about what we do and how to use our services

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How do I create and submit a complaint via the website?

Advice and support from other organisations

Browse our list of other organisations or Ombudsman schemes that also offer help and support.

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