We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

How can we help?

Browse the topics below to find out more about our services and how we can help you.

Frequently Asked Questions

Complaints Process

Find out more about who can complain and the full complaints process

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About us

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Accessibility & Contact

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Technical Support

Online portal issues, uploading evidence and resetting passwords

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The Energy Sector

Common issues from the Energy sector such as Smart Meters & Feed in Tariffs

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Using our Service

Find out about how we operate, bill payments and our complaints criteria

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Helpful Videos

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How do I create and submit a complaint via the website?

Advice and support from other organisations

Browse our list of other organisations or Ombudsman schemes that also offer help and support.

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