We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.
For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.
How can we help?
Browse the topics below to find out more about our services and how we can help you.
Frequently Asked Questions
Find out more about who can complain and the full complaints process