The impact of COVID-19 means some customers may experience delays in our service and we’d like to apologise if you're affected. We're working hard to ensure all cases are fully investigated and we'd like to thank you for your patience as we continue to adjust to these challenging times. There are no changes to our opening times and you should Contact Us as soon as possible if your personal circumstances have changed or your services have been impacted. Thank you.

Helpful videos

Green Line 1

How do I create and submit a complaint via the website?

Purple Line

How do I upload evidence and what file types can I use?

Purple Line
Purple Line

How do I communicate and send messages through my online account?

Purple Line

How do I complain on behalf of someone else?

Purple Line

How do I reset my password?

Purple Line

How do I verify my account and log in?